Table of Contents
Shipping and Returns
View our shipping and returns policy here.
Return shipping costs, country specific duties and taxes are the responsibility of the customer unless there is a return shipping promotion active. To-and-from shipping is covered by us only for replacement of defective product. Request a return label here.
- Returns are valid within 60 days of the original shipping date.
- We offer a 100% refund for products that are unworn, unwashed and in brand-new condition with tags intact (return shipping not included).
- We offer a 75% refund for products that are worn, soiled, have fragrances or had tags removed (return shipping not included).
We ship to Canada, the US, Europe, Australia/NZ, and most places worldwide. We use Canada Post for all parcel service. Tracking is recommended for international orders.
All of our bras are made to order and take approximately 4 to 6 weeks to complete depending on complexity. Transit time will vary depending on the destination, but usually your order will arrive in 10-14 business days in North America once shipped.
International (Outside of Canada and USA)
- Canada Post Surface 4-12 weeks
- Canada Post Air 2-3 weeks
Here are our current shipping rates unless there is a shipping promotion active. Please note they are subject to change at any time.
North America
- $6 Canada Post Economy Parcel
- $8 Canada Post Express With Tracking Number
International (Outside of Canada and USA)
- $24 Canada Post Surface
- $39 Canada Post Air
- $59 Canada Post Air With Tracking Number (if available)
Fitting
There is no standardization of bra sizes even between brands using the same system, so any conversions we could offer would be a guess at best. If you have a bra that you want to convert to a Canadian bra size, you can measure the inside cup and band and enter them into our bra size calculator.
Our bras are made true to size, however depending on your size our wires may fit narrow in comparison to other brands.
About
We can confidently and verifiably say we make the widest range of band sizes and cup sizes in the world. Cups AAAA to ZZZZ, and bands 24-66. We are grateful to be able to provide this sizing for you, thanks to our long time patrons and new supporters. Thank you!
Instead of measuring across both breasts, we measure each separately. This ensures a closer fit following the true shape of your breast. This, along with our system created to include non-commercial sizes, is why our size range is so wide.
In summary, every bra has a different wire and base to ensure the wire is never too wide, too tall or too small. This is similar to how bespoke bras are made. Along with advanced cup engineering, this is how we are able to create bras for special medical conditions, like macromastia and gynecomastia. This system took an incredible amount of research and development to create, and is still ongoing. Your support is greatly appreciated.
Contact
Have questions? Contact us here. We strive to respond to all inquiries within 24-48 hours.
Our atelier is open from 11:30am to 6:30pm Monday to Sunday by appointment only. Please contact us to arrange a visit.