Table of Contents
Return Policy
- Returns are valid within 60 days of the original shipping date.
- We offer a 100% refund for products that are unworn, unwashed and in brand-new condition with tags intact (return shipping not included).
- We offer a 75% refund for products that are worn, soiled, have fragrances or had tags removed (return shipping not included).
- The customer is responsible for return shipping costs unless there is a shipping promotion active. We cover to and from shipping for exact replacements of defective product or items that have arrived damaged.
Refunds
- Please contact us to request a return label and we will email you a printable return label for your order.
- Print out and apply the new return label on top of the label on your old package, and drop the package off at your nearest post office. Please keep a receipt of shipping, and note that the customer is responsible for return shipping costs. We recommend keeping your receipt of shipping for at least 1 month.
- Once we receive your package, your order will be immediately refunded through your original method of payment. This may take 1 to 3 weeks to show in your bank statements depending on your institution’s processing times.
Exchanges
*For the exact replacement of damaged or defective product only.*
- Please contact us to request an exchange and we will email you a printable return label for your order.
- Print out and apply the new return label on top of the label on your old package, and drop off the package at your nearest postal office. Please keep a receipt of shipping, we cover to-and-from shipping for exact product exchanges and will reimburse you the cost of shipping. We recommend keeping your receipt of shipping for at least 1 month.
- Once we receive your package, we will immediately send out your replacement item(s). If we receive the original order before your replacement product is ready, we will notify you and provide a delivery date estimate. We will keep you updated on your order status.
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