FAQ

We ship to Canada, Europe, Australia/NZ, United States, and most places worldwide. We use Canada Post and DHL depending on location. Tracking is recommended for international orders.

Canada: Free shipping to and from Canadian addresses. Free returns(reimbursed XS Flat Rate Box). Carrier is Canada Post.

USA: Flat rate shipping out by DHL is $32 CAD. Easy free(reimbursed) returns by USPS Ground Advantage go to our US hub.

United Kingdom: Free shipping to and from U.K. addresses. Easy free returns pre-paid by us. Carrier is Royal Mail.

Europe flat rate €20.

Australia, New Zealand and Oceania: Flat rate $32

Rest of World: DHL $85 CAD or Canada Post varying rates from $20 and up, depending on service chosen.

NOTE: These rates are subject to change without notice.

Most of our products are made to order and take approximately 4 to 6 weeks to complete depending on complexity. Transit time will vary depending on the destination, but usually your order will arrive in 10-14 business days in North America once shipped.

If your item is already in stock, it will ship within 1 to 3 days.

International (Outside of Canada and USA)

• Canada Post Surface 4-12 weeks
• Canada Post Air 2-3 weeks
• DHL(Preferred) 5-8 business days
  

Different countries may have varying import value limits (De Minimis) on a single shipment. It is the responsibility of the buyer to be informed of the customs rules in their countries. We are not responsible for any tariffs, excise fees or taxes charged during importation, and cannot refund these costs. For refunds on tariffs and taxes incurred during importation, the buyer must apply to their country’s taxation authority.

Europe (EU):
As of July 1, 2026 until July 1, 2028 there will be a flat duty fee of €3 per product type for consumer imports under €150. For example, 2 bras would incur a fee of €3 total. For an order containing one blouse and one bra, the fee incurred would be €6 (for two different types of products). Subject to changed without notice. Please check with your tax authorities for details. We are not responsible for any charges incurred by taxation authorities as this is beyond our control.

Australia:
Elizabeth Valentine Apparel products are currently CPTPP compliant and do not incur tariffs when received in Australia if under $1000. Regular taxes/fees may apply. This may be subject to change; please check with your tax authority. We are not responsible for any charges incurred by taxation authorities as this is beyond our control.

United States:
Elizabeth Valentine Apparel products are currently CUSMA compliant and should not incur tariffs when received in the USA. We ship all proper documentation and use DHL. We are not responsible for any charges incurred by taxation authorities as this is beyond our control.

Japan:
Canada partners with Japan under the Comprehensive and Progressive Agreement for Trans-Pacific Partnership  (CPTPP). See guide for more information (subject to change without notice).

Depending on fabric type, some apparel may qualify for zero tariffs under the "Short Supply Item" (fabrics of non CPTPP origin). The De Minimis (maximum per shipment value limit) still applies.

Elizabeth Valentine includes a Certificate of Origin with every shipment. We are not responsible for any charges incurred by taxation authorities as this is beyond our control.

Please contact us to request an exchange.

1. After contacting us for instructions, depending on your country, please purchase, print out and apply the return label on top of the label on your old package, and drop off the package at your nearest postal or DHL office. Please keep a receipt of shipping. We recommend keeping your receipt of shipping for at least 1 month.
2. Please order the new size and we will begin work on it.
3. You will be refunded per our refund policy once we receive your original item.
   

Have questions? We can help. Contact us here.

Returns are valid within 60 days of the original shipping date.

• We offer a 100% refund for products that are unworn, unwashed and in brand-new condition with tags intact (return shipping not included).
• We offer a 75% refund for products that are worn, soiled, have fragrances or had tags removed (return shipping not included).

By default, we pack our bras in the most efficient packaging to keep return costs low for you. It is recommended to retain your original packaging, as it is most economical. You may use different packaging at your discretion but please ensure the package or envelope is securely sealed.

The return shipping cost varies according to weight and size. Please contact us if you would like to know approximately how much it will cost in advance. All shipping costs are subject to change without notice by the carriers.

Return shipping costs, country specific duties and taxes are the responsibility of the customer unless there is a return shipping promotion active. To-and-from shipping is covered by us only for replacement of defective product. Please contact us to request a return label.

Not at this time.