Versand

Shipping

We ship to Canada, Europe, Australia/NZ, United States, and most places worldwide. We use Canada Post for all parcel service. Tracking is recommended for international orders.

All of our bras are made to order and take approximately 4 to 6 weeks to complete depending on complexity. Transit time will vary depending on the destination, but usually your order will arrive in 10-14 business days in North America once shipped.

International (Outside of Canada and USA)

  • Canada Post Surface 4-12 weeks
  • Canada Post Air 2-3 weeks

By default, we pack our bras in the most efficient packaging to keep return costs low for you. It is recommended to retain your original packaging, as it is most economical. You may use different packaging at your discretion but please ensure the package or envelope is securely sealed.

The return shipping cost varies according to weight and size. Please contact us if you would like to know approximately how much it will cost in advance. All shipping costs are subject to change without notice by the carriers.

Return shipping costs, country specific duties and taxes are the responsibility of the customer unless there is a return shipping promotion active. To-and-from shipping is covered by us only for replacement of defective product. Request a return label here.

  • Returns are valid within 60 days of the original shipping date.
  • We offer a 100% refund for products that are unworn, unwashed and in brand-new condition with tags intact (return shipping not included).
  • We offer a 75% refund for products that are worn, soiled, have fragrances or had tags removed (return shipping not included).

Please keep your receipt of shipping, and note that the customer is responsible for return shipping costs, country specific duties and fees. We recommend keeping your receipt of shipping for at least 1 month.

Once we receive your package, your order will be immediately refunded through your original method of payment. This may take 1 to 3 weeks to show in your bank statements depending on your institution’s processing times.

We are not responsible for any tariffs, excise fees or taxes charged during importation, and cannot refund these costs. For refunds on tariffs and taxes incurred during importation, the buyer must apply to their country’s taxation authority.

Cost of Shipping

Canada: Currently, we have a free shipping promotion to Canadian addresses. Carrier is Canada Post.

USA: Flat rate by DHL is currently $39 CAD.

World: DHL $85 CAD or Canada Post varying rates from $20 and up, depending on service chosen.

NOTE: These rates are subject to change without notice.

Exchanges

  1. Please contact us to request an exchange and where possible, we will email you a printable return label for your order.
  2. Print out and apply the new return label on top of the label on your old package, and drop off the package at your nearest postal office. Please keep a receipt of shipping, we cover to-and-from shipping for exact product exchanges and will reimburse you the cost of shipping. We recommend keeping your receipt of shipping for at least 1 month.
  3. Once we receive your package, we will immediately send out your replacement item(s). If we receive the original order before your replacement product is ready, we will notify you and provide a delivery date estimate. We will keep you updated on your order status.

Have questions? We can help. Contact us here.

Tariffs and VAT

In many cases, you can import a certain dollar amount in a daily single shipment (called the de minimis) without incurring tariffs/duties. Canada has reciprocal agreements with many countries worldwide. You may contact us for more details regarding current de minimis rates worldwide, although they are subject to change without notice.

Different countries may have varying import value limits on a single shipment. It is the responsibility of the buyer to be informed of the customs rules in their countries. We are not responsible for any tariffs, excise fees or taxes charged during importation, and cannot refund these costs. For refunds on tariffs and taxes incurred during importation, the buyer must apply to their country’s taxation authority.

In some cases, your country's VAT may apply as it would normally for your purchases at home. Please consult with your country’s taxation authority for more details.

United States:

Elizabeth Valentine Apparel products are currently CUSMA compliant and should not incur tariffs when received in the USA. We ship all proper documentation and use DHL. We are not responsible for any charges incurred by taxation authorities as this is beyond our control.